Who we are
Techmert is an Australian owned ecommerce platform based in Melbourne, Victoria. We operate www.techmert.com.au and provide an online marketplace for industrial equipment, automation components, safety products, warehouse solutions and related goods. In this Privacy Policy, Techmert, we, us and our refer to the entity operating this website in accordance with the Privacy Act 1988 Cth and the Australian Privacy Principles.
Accounts and Registration
Customers and suppliers may create accounts on our website to purchase, list or manage products. When creating an account, you provide personal and business information including your name, email address, contact details, business details and login credentials. You are responsible for ensuring that information provided is accurate and kept up to date. You are responsible for maintaining the confidentiality of your account credentials.
Information We Collect
We collect personal information that is reasonably necessary for our business functions. This may include your name, email, phone number, billing and delivery address, company name, ABN where applicable, transaction details, order history, communications and usage data. Technical information such as IP address, browser type and device information may also be collected through cookies and website analytics tools. Payment information is processed by third party payment providers and is not stored on our servers.
Supplier Listings and Uploaded Content
Suppliers may upload product descriptions, pricing, specifications, images and other materials directly to the platform. Techmert does not warrant, verify or independently review the accuracy, legality, safety, compliance or completeness of supplier uploaded information. Suppliers are solely responsible for ensuring their listings comply with Australian laws, product safety requirements, intellectual property rights and consumer protection obligations. Any personal information included within supplier uploads is the responsibility of the supplier. Suppliers indemnify Techmert in relation to any claims arising from uploaded content.
Order Fulfilment and Data Sharing
When an order is placed, relevant personal and delivery information may be shared with the supplier responsible for fulfilling the order, as well as freight providers, payment processors, IT service providers and professional advisers. Some suppliers or service providers may be located outside Australia. By using our platform, you acknowledge and consent to such disclosure where reasonably necessary to complete transactions.
How We Use Information
We use collected information to operate the platform, facilitate transactions between customers and suppliers, process payments, arrange delivery, communicate order updates, respond to enquiries, prevent fraud, maintain security and comply with legal obligations. We do not sell personal information to third parties.
Marketplace Nature of Platform
Techmert operates as an online marketplace and intermediary platform connecting buyers and independent suppliers. Except where required by law, Techmert is not the manufacturer, importer, distributor or installer of products listed by third party suppliers. Personal information shared in connection with transactions may be transferred directly between buyer and supplier for the purpose of fulfilling orders. Suppliers remain independently responsible for their own compliance with applicable privacy and consumer protection laws.
Cookies and Analytics
Our website uses cookies and similar technologies to enhance functionality, analyse traffic and improve user experience. These technologies may collect technical data about devices and browsing activity. You may adjust browser settings to disable cookies; however, this may limit website functionality.
Security
We take reasonable steps to protect personal information from misuse, interference, unauthorised access, modification or disclosure. While we implement industry standard security measures, no internet transmission or storage system is completely secure. Users acknowledge and accept this inherent risk.
Data Retention
We retain personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes and enforce our agreements. We may deidentify or securely destroy data when no longer required.
Access and Correction
You may request access to or correction of your personal information by contacting us through the website. We will respond in accordance with applicable privacy laws.
Limitation of Responsibility
Techmert collects and handles personal information in good faith for the operation of the marketplace platform. To the maximum extent permitted by law, Techmert is not liable for privacy practices, data handling procedures or regulatory compliance failures of independent third party suppliers using the platform.
Policy Updates
We may update this Privacy Policy from time to time. Updated versions will be published on our website and take effect upon publication.
Terms and Conditions
Effective Date: 17-Feb-2026
1. Acceptance of Terms
By accessing or using www.techmert.com.au, creating an account, listing products, or placing an order, you agree to be bound by these Terms and Conditions. If you do not agree, you must not use the platform.
2. Nature of the Platform
Techmert operates an online marketplace that connects buyers with independent third party suppliers of industrial equipment and related products. Techmert is not the manufacturer, importer, distributor, or installer of products listed by suppliers unless expressly stated. Contracts for the sale of goods are formed directly between the buyer and the supplier.
3. Supplier Responsibility
Suppliers are solely responsible for the accuracy, legality, pricing, availability, compliance, safety, product descriptions and intellectual property rights relating to their listings. Techmert does not independently verify or review all supplier content and makes no warranties regarding supplier listings. Suppliers warrant that their products comply with all applicable Australian laws, including Australian Consumer Law and product safety regulations.
4. Buyer Responsibility
Buyers are responsible for assessing product suitability before purchase. Buyers acknowledge that product specifications and representations are provided by suppliers. Techmert is not liable for inaccuracies in supplier content.
5. Orders and Contract Formation
When a buyer places an order, the order is transmitted to the supplier for acceptance and fulfilment. Techmert reserves the right to cancel or suspend orders in cases of suspected fraud, system error, pricing error, or legal concerns. Acceptance of an order does not occur until confirmed by the supplier.
6. Pricing and Listing Errors
Suppliers are responsible for ensuring pricing accuracy. Techmert is not liable for pricing errors, typographical errors, or incorrect product information uploaded by suppliers. In the event of an obvious error, Techmert reserves the right to cancel affected orders.
7. Payment Processing
Payments may be processed through third party payment providers. Techmert does not store full payment information. By making a payment, you agree to the terms of the relevant payment processor.
8. Delivery and Fulfilment
Suppliers are responsible for fulfilment, shipping and delivery timelines. Delivery estimates are indicative only. Techmert is not liable for supplier delays, logistics issues, or transport related damage unless required by law.
9. Returns and Warranty
Warranty terms are provided by the supplier unless otherwise stated. Claims relating to defects, returns or warranty must be directed to the supplier. Nothing in these Terms excludes rights under the Australian Consumer Law that cannot be excluded.
10. Intellectual Property
All platform content, branding, website design and intellectual property belonging to Techmert remains the property of Techmert. Suppliers retain responsibility for ensuring they have rights to product images and descriptions they upload. Suppliers indemnify Techmert against claims arising from intellectual property infringement.
11. Indemnity
Suppliers agree to indemnify and hold harmless Techmert, its directors, officers and affiliates from any claims, losses, damages, liabilities, costs or expenses arising from supplier products, listings, regulatory breaches, product defects, intellectual property claims or failure to comply with applicable laws.
Buyers agree to indemnify Techmert against misuse of the platform or breach of these Terms.
12. Limitation of Liability
To the maximum extent permitted by law, Techmert excludes all liability for indirect, incidental or consequential loss arising from use of the platform. Where liability cannot be excluded under Australian Consumer Law, Techmert’s liability is limited to the extent permitted by law.
13. Account Suspension
Techmert reserves the right to suspend or terminate accounts that breach these Terms, provide false information, engage in unlawful activity or damage the integrity of the platform.
14. Privacy
Use of the platform is also governed by our Privacy Policy.
15. Amendments
Techmert may update these Terms from time to time. Continued use of the platform constitutes acceptance of the updated Terms.
16. Governing Law
These Terms are governed by the laws of Victoria, Australia. Any disputes will be subject to the jurisdiction of the courts of Victoria.